Privacy Policy

Guerra Floor Coverings LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our flooring services. Please read this Privacy Policy carefully. By using our website or services, you consent to the data practices described in this policy.

What Data We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

Personal Data

• Name: Your full name when you submit a quote request or contact us.
• Email Address: Your email address for communication and quote delivery.
• Phone Number: Your phone number for scheduling appointments and service coordination.
• Service Inquiries: Information about your flooring project, including property address, project type, and specific requirements.

Automatically Collected Data

When you visit our website, we may automatically collect certain information, including:

• Cookies: Small data files stored on your device to improve your browsing experience. For more information, see our Cookie Policy.
• Log Data: IP address, browser type, operating system, referring URLs, and pages viewed.
• Device Information: Device type, operating system, and unique device identifiers.

How We Use Your Data

We use the information we collect for the following purposes:

• Provide Quotes: To process your quote requests and provide accurate flooring service estimates.
• Schedule Services: To coordinate and schedule flooring installation, replacement, or consultation appointments.
• Communicate: To respond to your inquiries, send appointment confirmations, and provide customer support.
• Improve Services: To understand how visitors use our website and improve our online experience.
• Marketing: With your consent, to send promotional materials and updates about our services.

Who Has Access to Your Data

We do not sell, trade, or rent your personal information to third parties. Access to your personal data is limited to:

• Company Staff: Employees and contractors of Guerra Floor Coverings LLC who need access to perform their job duties.
• Service Providers: Third-party services that assist us in operating our website and conducting our business (see Third-Party Services section).

All staff members with access to personal data are trained on data protection practices and are required to maintain confidentiality.

Third-Party Services

We use the following third-party services that may collect or process your information:

• FormSubmit: We use FormSubmit (formsubmit.co) to process contact form submissions. When you submit a form, your information is transmitted through FormSubmit's secure servers to our email. FormSubmit's privacy practices are governed by their own privacy policy.
• Google Maps: We may embed Google Maps on our website to display our location. Google Maps may collect information about your visit according to Google's privacy policy.

We encourage you to review the privacy policies of these third-party services to understand their data practices.

Data Retention and Security

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected:

• Quote requests and service records are retained for the duration of the project plus 3 years for warranty and business purposes.
• Website analytics data is retained for 26 months.
• Cookie data is stored according to your cookie preferences and each cookie's expiration date.

Data Security

We implement appropriate technical and organizational measures to protect your personal information, including:

• Encrypted form submissions through FormSubmit's secure servers
• Limited access to personal data to authorized personnel only
• Regular review of data handling practices
• Secure storage of business records

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

Your Rights

You have the following rights regarding your personal information:

• Access: You have the right to request a copy of the personal information we hold about you.
• Correction: You have the right to request correction of inaccurate or incomplete information.
• Deletion: You have the right to request deletion of your personal information, subject to legal and business retention requirements.
• Opt-Out: You can opt out of marketing communications at any time by contacting us or using the unsubscribe link in emails.
• Cookie Preferences: You can manage cookie preferences through your browser settings and our cookie consent banner.

How to Request Data Deletion

To request deletion of your personal information, please contact us via email at:

Email: [email protected]

In your request, please include:

• Your full name
• The email address or phone number associated with your data
• A clear statement requesting deletion of your personal information

We will respond to your request within 30 days and confirm the deletion or explain any limitations based on legal or business requirements.

Cookies

We use cookies and similar tracking technologies to enhance your experience on our website. Cookies help us:

• Remember your preferences and settings
• Understand how you use our website
• Improve our website performance

You can control cookies through your browser settings. For detailed information about our use of cookies, please see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately, and we will take steps to delete such information.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. We encourage you to review this Privacy Policy periodically for any changes.

Contact Us for Privacy Inquiries

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: